March 21, 2013
Mr. Fred E. Lou
Radford Overhead Doors
My new garage door was installed today. I love it! Thank you so much for all of your help. You helped me select the right door. The door arrived within a few weeks and the Installation was seamless.
Your service and pricing were excellent.
I look forward to heading home soon to admire my new door and the new look to my house.
Thanks again. Great work. I am a very satisfied customer and gladly will recommend your firm to others.
Very truly yours,
ERWIN J. SHUSTAK
This past Friday our garage doors were installed. I want to commend you on making the process so easy for us and for far exceeding our expectations. I know that I am a fussy, demanding customer, and your attention to detail made the installation perfect! Every aspect of the installation was thoroughly professional. Your workman left the garage spotless. I am totally delighted with our new doors.
Thank you very much.
Rancho Santa Fe
March 16 2013
I want to thank you for your personalized service on my garage door selection and installation. Although my builder supplied existing door was only 3 years old, it was not in keeping with the quality of the rest of the home. A garage door is many times the largest but most neglected visual architectural feature of a home’s front elevation. I very much appreciate your aggressive pricing with a very non-aggressive sales approach. It’s refreshing to find a boutique business that offers warehouse pricing. The door looks and operates wonderfully. Your guidance in the selection of material and style was also outstanding. Please feel free to use me as a reference and to show the installed door to other prospective customers.
Thanks so much for a job well done on my new garage door.
This company gets an A++ from me. Starting with their customer service phone representative, Valerie, who is really pleasant and very courteous, and emanates an incredibly positive vibe, to the estimator who arrived punctually, and quickly assessed what was needed and what it would cost, over to the courteous and efficient garage door installer who professionally installed my new garage door in an hour less time than I expected -- all in all I was blown away by their professionalism, courtesy, reasonable prices, and desire to serve the customer as best they can. Thank you, Radford, for a job VERY well done!
“Radford Doors was able to do what no other garage door in San Diego was able to do. Fred and Valerie were extremely professional and fun to work with. They made sure that I got exactly what I wanted when all of their competition said that it could not be done. Radford Doors went out of their way to make the Impossible… Possible. I would highly recommend Radford Doors to anybody that is looking for a garage door company they can count on.”
To whom it may concern:
I wanted to write and thank Radford Doors for the great service provided on the installation of our new garage door.
Radford Doors came recommended from a co-worker who had recently had her garage door serviced by the Radford team.
The Radford representative was on time and a pleasure to interact with. The door was several hundred dollars cheaper than competitive estimates for a similar (if not exact) product. The price was right! Also, they came out two days later whereas the competition quoted me a somewhat convoluted process.
The installation was flawless! The technician is experienced and efficient. He was in and out within the quoted amount of time as there were no complications. He installed and cleaned up and left behind a great looking product. I know it is "just" a garage door, but we have waited quite a while for the door and finally purchasing it and having it be such a painless process just made it that much better.
I am very happy with my new garage doors and and very happy with the service that Radford Doors provided. I have had several positive comments about the doors from my neighbors. I believe that Fred worked hard to provide the best price possible and I would recommend Radford Doors.
It looks fabulous, my neighbors LOVE it.
Fred, Just wanted to let you know the door was installed today on schedule. The guys did an amazing job. Rather than notching the studs, they cut a tiny saw line where the rail goes and it fits in like a glove. Thank you so much for taking the time to make numerous site visits and being willing to work with my quirky project. I know that this door was not standard. Other companies said is simply couldn’t be done. You not only did it, but it looks awesome. The door itself is beautiful, the motor is unbelievably quiet and my neighbors are all drooling over the sleek little clicker. I am thrilled with the quality and service (Valerie is a hoot), not to mention your price was well below the quote I got from the membership big box store! Amazing.
July 14 2012
Dear Fred Just want to tell you that our doors are beautiful and what a great experience we had dealing with Radford. We appreciate the time and effort you took on creating our vision for the perfect garage door. We felt so comfortable and confident with your company. The installers were so polite and very informative extremely professional. Competion is high these days and your fairness and honesty was our deciding factor. We made the right move and will recommend you to anyone who is looking to improve the look of their home.
Steve and Linda Cohen
July 6 2012
I am writing to say thank you for a job well done. The installation was done ahead of schedule and it looks great. The SOMMER opener is living up to its reputation as the quietest opener on the market. Again, thanks for a rapid and quality job.
June 14 2012
Sincere thanks to you and your team for a great job of installing our new garage door.Â I investigated other garage door firms in San Diego and your company surpasses the competition by far.Â Thank you for your professionalism and courtesy and I will be recommending you to anyone needing a new garage door.
Â Best regards, Don Hulser
Dear Radford Doors..
I wanted to share with you how much I am in love with my new garage door that was just installed by Radford Doors. I was referred to you after my seeking a number of estimates shopping for a wood carriage house garage door. You came out promptly and I was impressed by your knowledge, being particular, and most of all, by the price of the door.
Many of the neighbors have remarked of the beauty and of the quietness of the door system. I know many of my neighbors will be in touch with you! I would highly recommend you to my family and friends and neighbors!
We were first impressed with the detailed proposal we received from you for the garage door. Quite different from what we had previously experienced. And it continued from there. We were impressed with how great your crew were. They were polite, answered all our questions, and left the garage in perfect condition. Furthermore, all appointments were done on time. We are very happy with our new garage door.
Thank you for taking such good care of us.
Stan and Joyce, Del Mar
we are writing a review of your fine service this weekend. When we were just about to leave on a trip, our garage door would not go up or down. Radford doors and you were wonderful to walk us through the problem on the phone. We have relied on your help and maintenance for years. Now we see that the service is better than ever. We are truly grateful.
Mary Jo and Burton Housman 12/6/11.
Dear Fred and Crew,
Thank you so very much for a very hassle free experience. I love the doors and they are the talk of the neighborhood. They really have given my house a wow factory.
After much hassle with previous outlets I contacted Radford Doors. My experience was wonderful. Fred's years of experience and patience helped me extremely to get exactly what I wanted in a timely manner and done 100 % correctly for a very reasonable price. Radford Doors only installs correctly and does not do anything in an inferior manner. I am extremely satisfied with every aspect of my purchase. My home, thanks to Fred's guidance now has real curb appeal.
Linda, Rancho San Diego
My new door was installed on Monday the 29th. I should have taken this step 20 years ago, the difference is that great. The best part was experiencing the craftsmanship of the technician. His skill prompted me to ask ”how many doors have you installed?” He thought for a minute and said “3500” That can explain why his work is of so high quality. I have never witnessed a more conscientious worker. When he left, my garage was cleaner than when he arrived and I have a perfectly installed door. Not expected and most appreciated.
Working with you and your staff was a pleasant experience and the entire job was completed at a level of quality that has enhanced our property both in looks and value. Your finish team did a beautiful job with the stain and installation. I’ve never heard doors close to smoothly.
I would recommend you and your products to anyone considering installing new garage doors.
Nat & Pat Piscitelli
This note is to thank you and your team for a great job of installing our new garage door. I investigated most firms doing this work in San Diego and found that you are the best. You did not disappoint. My wife and I are very pleased with your work. And we are thankful that you and your staff are available to follow up and resolve any concerns. You also appreciate your friendliness and desire to be "on our side".
Thanks for your professionalism and your courtesy. I would recommend you to anyone needing a new garage door.
I look forward to seeing you again.
1248 Nautilus Street
La Jolla, California
To: Radford Doors/Fred Lou
From: HOA Board of Directors
Vista Del Rey – La Jolla
On behalf of the HOA Board of Directors and the homeowners, I would like to take this opportunity to express our thanks for the exemplary job done by everyone involved in our recent garage door project, particularly you, Valerie and the installers.We are very satisfied with the services provided in terms of professionalism, your expert guidance in choosing the right product, scheduling and timeliness, neatness on the job, workmanship, and dedication to the project with quality products at a fair price, and you were a pleasure to deal with.There has been nothing but positive comments from our homeowners.Please don’t hesitate to ask us for a recommendation. We would be happy to let anyone know that they should be dealing with Radford Doors.Thanks again for an outstanding job.
Apr 14, 2011
Radford's management is top notch. We had a less than satisfactory service call with a Radford technician that left us disappointed. I wrote of our experience and was quickly contacted by Radford management to discuss. The Radford representative met at our home to discuss further and inspect what had been done. Radford was extremely apologetic for our experience and it was obvious throughout the conversation that Radford has very high standards that he felt were not met. Radford went above and beyond to try to rectify our experience, and they succeeded. After this set of events I have no doubt that Radford is an excellent company and would trust them to work on our home again, and that the work done would be excellent.
We recently had two garage doors installed by Radford. The doors are of highest quality and their appearance is outstanding. The installers had to overcome a few unique challenges, but did so with a high degree of professionalism.
We are very happy with Radford and would recommend Radford to those who prefer to deal with a reputable
company who stands behind their product.
Ashley Blalock & Lucio Cooper
"Thank you for a positive and professional experience with your company".
The design phase, the fabrication and installation of my client's custom designed wood garage doors went smoothly.
All the best to you and your staff.
Choices By Design
I did my research, like everybody else, for new garage doors and called three companies to come out, measure and give me a quote. Two of the companies sent people who in less than ten minutes, measured, wrote a few notes and called me days later with pricing. RADFORD's estimator came out and measured. (Good first impression -- and it didn't stop there!) Fred was very precise with each calculation -- measuring each existing opening across/up/down/sideways, etc. -- and made copious notes. He asked questions. I asked questions. He took his time with me. Jennifer faxed me a quote later that day. I had a few questions -- the owner again talked with me. This initial encounter with the company gave me such a good feeling. I scheduled the installation. The crew showed up on that scheduled day -- another nice surprise! They were very experienced, efficient and did a beautiful job! To summarize, you get it all with RADFORD -- Professionalism. Experience. Integrity. This is a company I love to refer and have many times.
Thank you all at RADFORD!
No words can describe the happiness we have with our new garage door. It improved the appearance of our house 100 %. I believe the name of the installer is Carlos. I was really surprised when he showed up alone to install the door. He did a fantastic job. Not only did he finish at the time he said, he also cleaned up and made sure I fully understood the way everything worked. Hopefully all of you employees are like him.
Please feel free to use any pictures you took and also feel free to have potential customers call us for recommendations.
We are extremely happy that we chose Radford Doors over the other garage door companies that gave us quotes.
Dom & Sue Tubolino
Radford Overhead Doors Thanks Fred, Carlos and Art. Just had your beautiful garage doors installed today. All went smoothly with expert installation. Your service from ordering the doors to the finished product all occurred on time. It's rare these days to have such service, which was courteous and quick at such a reasonable price. I will be more than pleased to recommend you to anyone in need of your products. Thank you,
Alex Shester, M.D.
“Thank you so much, our doors look GREAT!!
Poway Park Meadows
Thank you very much. Miss Jennifer for your kindness and fast attention.
Miss. Aurora Gray
To Whom It May Concern,
I just wanted to write a quick note to let you know that I love my new steel, roll up garage door. The oak wood grade beautiful, and the two windows with the wrought iron design are a gorgeous feature.
The technician who came to install the door did a wonderful job. He was very meticulous, ensuring everything was cleaned up all the debris from the installation. He was great!
Thanks again for a beautiful new garage door. I’m very happy with the product and the service provided.
Hello Radford Team,
I want to express my appreciation for the level of professionalism, quality workmanship, and great attitude of everyone I have worked with at Radford doors. Your estimator Fred was easy to work with, your installer arrived on time the day of installation and did a fantastic job. Then I contacted your office to help me with a broken door at my rental property, and did a great repair job.
Your pricing is fair, people are knowledgeable, and quality of work is outstanding.
I will refer friends and family to Radford Doors whenever I hear they are looking to repair or replace their garage doors.
Dear Sir or Madam,
I wanted to write this letter of apperception to thank you for your outstanding service in installing my new overhead garage door. The single piece wooden door that was replaced was the original door installed my home 37 years ago!
The original door has never worked properly and I have had five other garage door repair firms repair and maintain the door over the years-but none have been able to completely fix the door. When your ace team of Justin and Russell arrived, they were able to fix ALL the mechanical problems with the door for the first time in history. The only thing they couldn’t correct was that the door was getting severely warped. It was at that point that I decided to replace the door under the capable and expert hands of Justin and Russell for installation.
The installation was performed on 19 May in a completely professional manner. Justin and Russell arrived exactly on time and exceeded my expectations during the installation process. I actually had a 2x4 wooden storage brace that was in the way of the installation that I said could be removed. Instead of removing it, they cut the 2x4 and reinstalled the bracket so that I would not lose my storage brace! The installation was performed in less then two-and-a-half hours with great precision. I was very pleased and surprised to see how tight the seal are around the garage door giving it excellent insulation and security. The door opens and closes very smoothly and quietly on the new rails. Cleanup after the job was spotless and they removed my old door and hardware.
Thank you again for the excellent service in installing my new garage door. I know I’ll be happy with it for years to come and if I do need follow on service, I’ll be calling you again.
The Radford Doors experience was outstanding.
It started with Fred, the Sales Person that came to my house and took the time to show me and my wife different door styles and colors, not from the catalog, but actual small Door samples. Fred was very patient as we made the selection, and unlike other Garage Door companies that suggested moving the wall mounted cabinets, Fred suggested using higher rails that go over the cabinets. The price was a lot more competitive than the large department store, and more competitive than the company that is always advertising on the radio. The 2 installers were very experienced and knowledgeable, and the door replacement experience was very smooth, and the door looks great.
My overall rating is OUTSTANDING. I will definitely recommend Radford Doors to my friends.
I wish to send our appreciation to the entire process of choosing, purchasing and especially the professionalism of technician.
As you will recall our home had a wooden door purchased and installed from Radford 55 years ago!
We liked the quality and how well it lasted so much we chose Radford again for our updated door. Your installer was very efficient and professional during the entire installation process.
Thanks for a job well done,
There are many garage door companies in San Diego but none like Radford Overhead Doors when it comes to personal service, competitive pricing and exceeding expectations. We have been so pleased with our Clopay Grand Harbor door and we have already referred several the people to Radford. We have had neighbors actually stop while walking their dogs just to ask about our Clopay garage door. Everyone is impressed in how it looks, the opaque glass and how quietly the Chamberlain Liftmaster Jackshaft opener operates. When I show people the side mount and how easily it is to use the space in our rafters with the absence of a center mounted opener and track people are speechless...perhaps even a little envious.
Fred and Jennifer are tremendous and their service is reason enough to be a customer for life.
Brett & Holly Morey”San Diego
I just wanted to let you know we have used your company twice and both times have been pleased with the service and professionalism of your staff.Thank you!
+5 Score from Fidelity National Home Warranty: Description: Customer Complimented Vendor: Mr. H/O called to say that tech from Radford Doors was great. Went above and beyond to get the garage door open. he was very impressed.
Fred and Jennifer and everyone at Radford doors,
We want to thank you for the job you did in the installation of the new garage doors.They look fantastic! the doors open with minimum noise and we are very please with the work.The installation crew was very professional and handle themselves very well and did a terrific job.We will definitely recommend Radford Doors
Have a great holiday season.
Martha & Martin
A few days ago I purchased a garage door from you and I'm really happy with it. Wanted you to know that after close inspection of the work Carlos your door installer did a great job and was very personable.
Just figured someone should know.
Thank you Radford Doors for your awesome installation on my garage door. Everything that was promised was done with professionalism. Valerie at the office returned my call promptly and set me up an appointment. Justin came out and assessed my needs and gave me estimation. He was very professional and gave me some options that I hadn't even considered. Carlos was the installer that I did not meet, but my wife did and she was very impressed with his courteous attitude. I came home that evening and found my garage completely swept, plastic tarp folded, and all the old parts hauled away. Thanks Carlos for the way you made the wiring straight and tight with no excess and mounting the control panels at a good height. All of you work great as a team keeps up the outstanding job. It has been wonderful delivering your mail to you guys and even better knowing you are experts in your field.